Frequently asked questions
I would like to know the cell phone’s prices. How can I get this information?
If you are interested in purchasing any of our smartphones or feature phones in your country, you can obtain this information in retail stores in your city.
If you are a wholesaler or store owner and are interested in commercializing our products, our sales executives can send you a price list for your country. Please contact our Customer Service department.
In which countries I can buy YEZZ phones?
Our phones are distributed in all Latin American countries, the United States, Europe and Northern Africa.
I bought a YEZZ phone and I would like to connect to the internet. What configuration should I have in my phone?
Please make sure you have a registered data plan with your operator. Then, go to “Settings” > “Wireless and Networks” > “More…” > “Mobile Networks” > “Data Connection” and select your operator. Once the data connection is activated, you can connect to Internet through your browser.
Can I access Twitter and Facebook in my phone?
Yes. Please keep in mind that these applications do not come installed in your phone, you have to download them through the app store. Feature phones do not support these type of applications.
Can I use my YEZZ phone with any carrier?
Yes, all smartphones and feature phones YEZZ are unlocked from factory and compatible with GSM networks (2G) with any carrier. For 3G and 4G networks you should check with your carrier and verify that the bands are compatible.
What is the meaning of the term “GSM”?
Global system for Mobile Communications (GSM), is the most extensive standard in the world, with 82% of its worldwide terminals active and in use. GSM has more than 5 billion users in 212 different countries, being the predominant standard in Europe, South America, Asia and North America.
What is the meaning of the term Quad-Band?
This term is used to define the cell phones that use GSM frequencies 850, 900, 1800 and 1900 Mhz.
How do I enable USB debugging on my YEZZ?
To enable USB debugging you must first enable the developer mode by following these steps:
Go to Applications Menu > Settings > About phone > tap “Build Number” multiple times until you see the message "You are now developer" on the bottom.
Return to the main “Settings” menu > Go in “Developer Options” > Check the USB debugging option.
How do I enable the HOTSPOT feature in my phone?
To activate this feature, you must first have configured an Internet connection with your carrier and then you can follow the steps below:
Go to the “Applications Menu” > “Settings” > “More” > “Tethering & portable hotspot” > “Wi-Fi hotspot” to activate the service.
How do reset my YEZZ to factory configuration?
You can remove all the configurations, files and applications from your phone doing a Factory Reset following these steps:
Go to the “Applications menu” > “Settings” > “Backup & reset” > “Factory data reset”
We've collected the most frequently asked questions about YEZZ phones and answered them here. Select Contact Us to make a specific question you can't find here. Contact us